OPS-06 · Operations
Backup & recovery coordination
Agree recovery responsibilities and restoration verification.
Proposed service. Staffing, delivery availability, hours, escalation and final responsibility matrix are agreed in a statement of work. No SLA is implied.
For
Operations and continuity owners
Outcome & deliverables
Responsibility matrix, restore exercise scope and findings.
Customer inputs
Customer backup infrastructure, access approvals and recovery objectives.
Scope boundaries
Unapproved recovery targets or automatic infrastructure ownership.
Acceptance & commercial unit
Agreed deliverables and documented review. Fixed scope or time and materials, as contracted.
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